Delivery & Returns

To locations within 8km of our Surrey Hills, Melbourne store for orders over $50 'Local Delivery - Free' option available at checkout.

*Delivery days: Tuesday to Friday.

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Default pick up at Surrey Hills store.

Please leave us a note at checkout if you'd like it from Purvis Cellar Door, Richmond.

*Please wait for the email notification. Normally within 24 hours. We always try our best to get your order ready the same day.

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*Normally dispatch from our warehouse on Tuesday - Friday. 

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Melbourne - $9.85/dozen  
3000-3062, 3064-3098, 3101-3138, 3140-3210, 3800-3801, 8000-8999, 9999.

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(Outer Melbourne, Geelong, Ballarat, Wodonga)
3063, 3099-3100, 3139, 3335-3341, 3427-3443, 3750-3799, 3802-3811, 3910-3920, 3926-3944, 3975-3978, 3980-3983, 3211-3220, 3350, 3353-3356, 3689-3690.

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Victoria Remote - $19.85/dozen
2648, 2715, 2717-2719, 2731-2739, 3221-3334, 3342-3349, 3351-3352, 3357-3426, 3444-3688, 3691-3749, 3812-3909, 3921-3925, 3945-3974, 3979, 3984-3999.

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(Sydney, Brisbane, Adelaide, Perth)
1000-1935, 2000-2079, 2085-2107, 2109-2156, 2158, 2160-2172, 2174-2229, 2232-2249, 2557-2559, 2564-2567, 2740-2744, 2747-2751, 2759-2764, 2766-2774, 2776-2777, 2890-2897, 4000-4018, 4029-4068, 4072-4123, 4127-4129, 4131-4132, 4151-4164, 4169-4182, 4205-4206, 9000-9725, 5000-5113, 5115-5117, 5125-5130, 5158-5169, 5800-5999, 6000-6030, 6036, 6050-6066, 6069, 6076, 6090-6110, 6112-6120, 6147-6160, 6162-6175, 6180, 6182-6206, 6210, 6800-6990, 6992-6996.

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(Outer Sydney, Gosford, Wollongong, Newcastle, Canberra, Albury, Tweed Heads, Outer Brisbane, Ipswich, Gold Coast, Coolangatta, Sunshine Coast, Outer Adelaide, Outer Perth)
2080-2084, 2108, 2157, 2159, 2173, 2230-2231, 2508-2514, 2555-2556, 2560-2563, 2568-2574, 2745-2746, 2752-2758, 2765, 2775, 2778-2786, 2250-2263, 2500-2507, 2515-2532, 2282-2310, 200-299, 2600-2620, 2900-2920, 1936-1999, 2640-2641, 2708-2709, 2485-2486, 4019-4028, 4069-4071, 4124-4126, 4130, 4133-4150, 4165-4168, 4183-4204, 4207-4209, 4270-4299, 4500-4549, 4300-4308, 4210-4224, 4226-4269, 9726-9919, 4225, 4550-4579, 5114, 5118-5124, 5131-5157, 5170-5200, 6031-6035, 6037-6049, 6067-6068, 6070-6075, 6077-6089, 6111, 6121-6146, 6161, 6176-6179, 6181, 6207-6209, 6211-6214, 6991, 6997-6999.

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(NSW Country, QLD Country, SA Country, WA Country)
2264-2281, 2311-2484, 2487-2499, 2533-2554, 2575-2599, 2621-2639, 2642-2647, 2649-2707, 2710-2714, 2716, 2720-2730, 2787-2879, 4309-4453, 4580-4693, 4454-4499, 4694-4802, 4804-4805, 9920-9960, 4803, 4806-4999, 9961-9998, 2880-2889, 5201-5749, 6215-6700, 6701-6797.

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Tasmania & Northern Territory - $74.85/dozen
7000-7019, 7050-7053, 7055-7108, 7172, 7248-7254, 7258-7329, 7800-7999, 7020-7049, 7054, 7109-7150, 7155-7171, 7173-7247, 7255-7257, 7330-7799, 800-802, 804-821, 828-851, 853-853, 860-861, 870-871, 873-879, 906-999, 803-803, 822-827, 852-852, 854-859, 862-869, 872-872, 880-905.

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Unfortunately, we can not deliver to islands (including Norfolk, Flinders and King Island).

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@purviscellars.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@purviscellars.com.au.

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Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

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Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

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Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

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Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.